“OSCAR’s strongest features are its flexibility and the ability to customize an EMR system to suit your own needs,” “I bought all the hardware, and OscarService set up the servers and put the OSCAR software on. They also helped with our digital fax system by integrating it with OSCAR. They trained all my staff, and were on site the first two days when we went live to fix any last bugs and make sure we were up and running smoothly.” “Jackie Yang and Annie Zhou have both been amazing with regards to programming code to integrate into my OSCAR system. That basically makes my EMR work for me and makes things work beautifully well. Those two people really are outstanding, and they’re the main reason that I would recommend OscarService to anyone.” “I would suggest going to see maybe two or three who use different EMRs and then ask them specifically: What have you customized? What have you changed to suit your needs? If they say, ‘Well I’d love to change this or that aspect, but I can’t’ – that should really be a red flag. Then go and see someone who uses OSCAR and ask them the same question. That would be my advice."
“There aren’t many programs geared specifically for specialists because most EMR programs are designed generically for family practices. We have a phenomenal working relationship with OscarService because they were so involved in helping us develop a custom system,” “There’s no way my data is sitting in someone else’s office. Also, if the vendor’s servers go down, you’re at their mercy. I’ve set Oscar up in my office so our two servers are constantly mirroring and backing each other up so no patient data is ever lost and performance problems are minimal. On top of that, every night, everything is backed up to a third server that’s been set up at my house.” “I have occasional emergencies and within 15-20 minutes somebody’s on the phone fixing it. They’re also proactive – for example, they contacted me last year about coming in to implement a digital fax program, and they spent several days on the set-up to ensure it was done properly.” “Their accessibility in emergencies has been phenomenal. They call me right away whenever they detect problems via their remote monitoring. They’ve saved me hundreds of dollars just in paper and toner with the free digital fax program they installed. To me, paying for their support is like buying an insurance policy.”